Been having problems with Virgin media for months now (since contract started). The only place I have WIFI signal is just near the router. After months of them doing this and that finally got trough a fellow that said I need WiFI pods and everything will be free of charge. Next thing I receive an increased invoice. When I called again and inform the lady representative (that had a big mouth) and I informed her that I always record everything, she said that I do not have her consent and finished the call. If I want to end my contracted they want to charge me with 240£. This is for services that I am not benefiting from😂, before or after they close my contract. Obviously, I moved forward and made a proper complaint to others to see how can I get rid of Virgin media for the rest of my life. I’ve seen just now, unfortunately, so many negative reviews on the internet. If someone is smarter then me and has a look before choosing, there are better companies then Virgin media, not overpriced and that deliver what they promise. Good luck!