We have been having major issues with virgin media and we called them and the first advisor said that after she checked our account and said that we have had lots of major problems with our service from them and said that we have been paying to much for our services over for years and said that we could have a new deal we would be paying less and have a booster and then my husband went on the phone and talked to her and then she put it on hold and then it went very quiet so my husband put the phone down and called again and it started again and he changed what the previous advisor said and kept pushing us to get rid of certain things on our virgin media contract and and then mentioned about the booster and after explaining about the how the booster works and when my husband said that we don't have virgin media mobile phones and we do not use mobile phones that way and my husband mentioned that we have contract mobile phones the advisor said that was our choice and eventually they said that they would get someone from the sales team is going to call us the account is under Mr Ian Harrison