HORRENDOUS. Avoid at all costs. They are impossible to contact - you have to wait on hold for a minimum of 30 minutes if you need to contact them for anything (renewals, service issues, complaints etc) BEWARE, they will take advantage and exploit you. I renewed my contract after being told that I could transfer my package to my new address if I moved home. I'm finally buying my first home, only to find out they can't supply that area, therefore I must pay around £248 to terminate the contract. I explicitly told them not to cancel and to just provide services to the area, but they force your hand and blame you for breaking the agreement, even though it is THE COMPANY who can't hold up their end of the deal. Furthermore, the wifi box is not reliable, so I submitted a report about that, only to be told that they won't do anything about it as I will be leaving my home in 6 weeks, so now I am a fully paying customer who will not receive any help. All this, during a pandemic and a housing crisis. Truly vile company, don't be fooled as I was, stick with BT! They DON'T charge you if they can't supply an area and actually have decent contact forms.