Avoid at all costs. An unfortunate turn of events in our family meant that I was forced to move house and because they no longer had service in the new area was forced to disconnect and pay over £200. Now 2 months on and I'm still trying to get an equipment returns label from them as they are threatening me with an additional £40 charge for not returning equipment even though I have spoken to 10+ reps about their labels not arriving at my address. This is the most disastrous and disorganised company I have ever had the misfortune to give money to and I will not make this same mistake ever again.