Really bad experience received from virgin media called them to advise of family bereavement but not will to listen as advised my payment will be late so instead of taking my circumstances to account they threw me to debt recovery really annoyed I even raised a complaint by they have been unhelpful please stay away as this company only care for money not customer their is no empathy or sympathy they are really cruel I would really consider going somewhere else first the pandemic which the world is in and company’s should really support virgin media don’t do this they really don’t care