Oh dear, oh dear, oh dear. VM took 16 weeks to get our bill on a NEW contract correct (they were serially overcharging). The time and effort on our part to put this right was enormous. However, context is key. We pay for internet to support our lives. And those lives are not without challenges. In the same time VM was doing precicely nothing about overcharging, I managed to survive a life threatening event, a subsequent medically induced coma, and recover my physical and mental abilities. Just so I can take the job of complaining to VM over from my overworked partner (cardiothoracic scrub nurse). Now, having been granted a second chance at life by the universe, do you think I want to waste it on putting VM's mistakes right? No, I'd rather not. Thanks VM, you suck at customer satisfaction, you are truly the worst company I have ever had the misfortune to deal with. We aren't looking for compensation, discounts or freebies, we just want to walk away because you actually make our lives worse. You are that bad. I hope you go the way Orange did.