I usually don't give bad feedback nor bad reviews at all as I completely understand how effective feedbacks are in a business. This time virgin mobile customer services team has forced me to do this that's how frustrated I'm. Just a simple request as a change of my address they couldn't do right. I have been asking for this to happen since the 18th of September as I needed a proof that my mobile number is linked to my new address. I was promised by them that my new address will show on my September bill, but when I checked, the September bill came up with my old address. I spent no less than 3 hours in a chat with them, spoke to them on the phone and did everything in my power trying to sort it out, but they completely refused to do their job which they are getting paid to do by their customers. I do a critical job for the NHS and my time which they wasted should have been used to help patients instead of going back and forth for absolutely no good reason. I'm very disappointed and looking for another mobile company to change immediately.