I am a veteran Virgin customer, and on 29 August I contacted CS to have the Drop Cable replaced. An appointment was made for a technician to fix it, who arrived on 31 August. But he just checked the ‘phone and box, and confirmed that the cable must be replaced. He said that he would contact me later with details to install a new drop cable. Not a word. Two weeks later I contacted CS again, who made another appointment for a technician. He also only checked the ‘phone and line. He too said that he would contact me later with appointment details to install a new drop cable. Not a word. A week later I contacted CS yet again, who organized an appointment via the Field Support Team for a drop cable to be installed by Avonline on 29 September. The same Virgin technician arrived later to connect this new cable, but he said that it had not been installed! He said again that he would contact me later with appointment details for the new cable. Not a word. And not word from Virgin management. NOTE THE DATE: ONE MONTH TO ACHIEVE NOTHING!