Worst customer service. Poor internet connection. Do not consider as a broadband provider!
I just called to disconnect my service due to home moving and I was told to pay the disconnection fees, however my 18th month contract should be ending same day with my requesting disconnection day, so no fees supposed to be apply.
Apparently at all the time I called the customer service because of rubbish speed and I was agreeing to pay more just to have normal connection, they was doing a new contract for me. Not upgrading my contact but making a new contract- is that even legal to do so?!
Worst customer service.
3 years ago
Virgin Media has a
1.2
average rating
from
2,320
reviews
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