For years Virgin have rested on the laurels of being one of the only fibre optic broadband providers. The result? Second rate broadband you accept because surely the alternatives will be worse and a truly atrocious "customer service team" that scare deserve the name. I cannot begin to describe the levels of frustrated the team at Virgin will cause you. No one seems to log any notes, you get the same generic scripts when there is an issue and ZERO accountability when they don't deliver what the promise. Be especially wary of their terms which state they only gaurantee speeds for Hard-wird application - because afterall, this is 2021 and everyone has their mobiles plugged in via ethernet cables! Bottom line, I've left gone to CommunityFibre and will never look back again. Total joke Virgin and looking forward to seeing you guys get wiped out in our area now that there is a stronger alternative in the market