Poor Customer Service and complaints process. I was simple trying to update my Direct Debit details. I can’t log into my online account as it just sends me around in a loop, online help unable to assist suggested I call and change details, which I did. Month later details not updated, worse is they seem to have a complete different set of details in ? I can change them so payment going to miss, raise a complaint via what’s app which took 1hr 30 mins to do. They wanted my email address and account password can you believe or I could call the call Center I was complaining about. Stuck now might be easier to cancel contract and go to another provider, all I wanted to do is change my bank details.