Once again, appalling service from Virgin Media. For eight days, I have been without my email account. 20th October they blocked my email account due to suspicious activity. Made numerous calls the following day requesting them to unblock the account with immediate effect. Was assured it would be passed to their IT technicians to reset the password and the account will be enabled within 48 hours. Called again 25/10 to be told the same. Called 26/10 to be told the same. Called again 28/10 to be told the same. Eight days without an email account, no failed notifications sent to the sender to let them know that their message has failed to be sent. They put a block on my account it is their responsibility to immediately remove the block once I have contacted them, yet they think that it is reasonable to allow an account sit disabled for so long. Their customer service is awful. Stay away if you want a reliable provider as they are not willing to help under such important circumstances. Not worth the one star I have given them!