I arranged a new contract through Chat, agreed a price for the exact package I was on (maxit tv with bt sports HD sky sports and m200 broadband for £65.25. The contract came through and it was £68.25, but they had removed HD sky sports. I have spent over 6 hours on chat today trying to sort this with Sowmiya, and eventually we managed to sort out another contract for £68.25 with sky HD. The contract has now just come through and it is not the price agreed. It is now £75.25. Possibly the worst experience of my life. I said just cancel it then and now they are saying this cannot be done unless I pay out the new contract.AVOID AVOID AVOID. Worst company I have had the misfortune of dealing with.