Worst company I have ever had the misfortune of dealing with! As if the general service wasn't bad enough, the customer service is a joke! The only reason i've given one star is because there are no options for anything lower. Most recent issue was having no working internet for over 5 consecutive days, yet they refuse to even acknowledge all the phone calls and say they won't even re-emburse for the lack of service as there was no record of any issues! One "technical support" operative even blatantly lied to me on at least one occasion. On top of that, she even refused to put me through to cancellations. Needless to say, I have spoke to "Steven or Stephen" (with no last name), and requested to cancel, lets see if they even process it! Either way, the direct debit has now been cancelled. Absolutely appalling company, in every way. Don't be fooled by the numbers that they advertise. We WERE paying for 200 mb/s, yet we got a better internet signal from a temporary mobile broadband device than we've ever had from Virgin Media, at supposedly a quarter of the speed !!! Sign up at your own risk, you have been warned.Kev