Used to be a good company, that was many years ago. Today I spent 4 hours trying to get get them not to renew my contract once it ended. Yes 4 hours. They kept putting me through to another operator to help. I still did not get it resolved. I think that may be actually illegal. Complained on another review site, which virgin then came back with a link to make an official complaint. The complaint line said it was busy and I would have to wait for an operator. That was an hour ago. So, 5 hours to simply ask for me account to end at the end of the contract and still not confirmed. As for the service itself. They used to be the fastest, and they are not any more. A lot of service outages, so unreliable, and you cant do anything about it, because you cant get through to anyone. This is the most unprofessional company I have ever dealt with. I do expect an automated reply to this from Virgin to say contact the complain line, which no one will actually answer. Please do not be hooked into this company, they will provide a poor service and not let you leave.