It is a company based entirely on scamming people. They called me and said that if I did the installation over the phone, I would be exempt from the activation fee. Then I saw that they added it to the invoice at the time of payment. but they told me it would be free when buying. Also, I had an extra referee discount because I was going to sign up with my friend's recommendation, and they didn't do it either. When I called, no one from customer service was helpful, the employees were always dismissive, rude and unprofessional. Think twice before you buy. Is it virginmedia, never again!