If I could give no stars I would. Never ever ever ever had customer service any thing as close to what virgin give I can’t even begin to explain the volume and complexity of the issues we have had when trying to arrange a simple issue via customer service. They infuriation of being on hold for 40 mins to speak to someone who transfers you as they can’t help to be on hold again and then transferred AGAIN for the line to drop out when the the next person answers - which happens on a regular basis. To then call back up finally get through to the final person be told something and then something completely different happens. To detail the latest disaster I am having I have been told it takes 30 days to cancel the internet so I call up to cancel it IN 30 DAYS for it to stop working 5 hours later, to then call back up the next day explain to be told they randomly cancelled it straight away and they will restart it in 4 hours but I’ll need to call back up to cancel it and will also be able to arrange a discount for the hassle. When I called back up they told me I didn’t have an account and got transferred around for ages before speaking to the right person who said they would cancel it IN 30 DAYS and offered me a discount of £20 for the hassle. Now the liberty is they made up they were doing me a favour for a £20 discount, even though they UPPED MY BILL BEFOTE THE DISCOUNT!!! As a result I was now being charged £65 a month with a £20 discount rather than just £40 so effectively paying £5 for my last month to endure customer service hell. After explaining my point we managing to agree £22 for my last month and confirmed that the disconnect would be in 30 days. I requested I be emailed the details on this as confirmation but was told it would take an hour to come through. I wake up again this morning with no internet as they have disconnected it and a bill for my 10 hours of internet for £62 for the month + an installation fee of £34.43, even though no installation happened!! This has gave me a some how estimated next bill of £108.28, which doesn’t even add up!!! As mentioned this is the most recent of many similar sagas with the provider and this time I think I’m on the verge of an emotional breakdown 😂😂😂. WHAT IS WRONG WITH THIS COMPANY!!