Virgin are a disgrace-You can not leave this company once you sign up.They will ignore /deny having any communication with the customer, ignore letters, utter absolute nonsense on live chat/WhatsApp, will bill you for services after disconnection (that is, if you are able to get disconnected)and the whole process is so so stressful . Other broadband providers will allow the new provider to handle a switchover, but with Virgin Media the customer has to do it....and V.M. will ignore any calls to cancel and carry on billing the customer.It is high time their policies regarding cancelling services are scrutinised and they are taken to task, but meanwhile they will carry on extorting money out of their customers....V.M. are likely to get in touch with me regarding this review telling me to ring 150 to get it sorted....have been doing that for days and got nowhere. I would avoid this company like the plague.