We had the 600MBps speed and decided to upgrade to 1Gig because with the 600 the internet was always crawling and we were complaining 2 months about it and they did nothing. After we dealt a £111 monthly price for the 1Gig plus extras I received an email that the new bill from now on will be £164 without even including TV. And still the internet is crawling with the 1Gig connection speed. Customer service is the worse I have ever experienced, they talk and talk and talk and ask and answer and again the same all over , to the conclusion when you say “so when I will have this resolved ?” You get an answer “we will pass you to our dedicated team” and you realise you were on the phone 100 minutes just to get upset for a problem which you report for 2 months every single consecutive day!!! Avoid at any cost, better be without internet. They are legal scams