I genuinely don't understand why internet providers continue to do this whole thing where they offer better deals for new customers only. As a loyal customer you would expect to get better, if not, then at least the same offers but no? i called customer services to ask about better deals but none were available. I had already gotten to the end of my contract so i went ahead and signed up for another internet provider and then when calling again to cancel, they then offer better deals. literally what is the point? Why not actually allow customers to plan out their days and contracts etc? I would then need to call the internet provider B i had signed up to, cancel that contract instead? What is the point of all this extra hassle? if you allow customers to even stay at the same level with the same deal with 0 hassle, i assure you would have plenty of customers staying. You wouldn't even have to give them a discount. It's the worst system. Please get it together - because it's ridiculous how you're playing customers around like this. I had the customer services person saying "well it sounds like extra hassle to me to have another engineer come round rather than just calling them to cancel your contract and staying with us" yeah believe it or not, I don't reserve days to phone the customer services hotlines of various internet providers. jumping back and forth to sort out something that we all know could have an easy fix?