Virgin broadband team has been the most unreliable, unprofessional team, i lost my internet on Jan 16th, had three engineers attend, and was unable to fix it as their no connection in the Alpha End(0ther several tenants had the same issues). I received more than five texts stating they would be coming to do some work/ draw wire or line in the area and the kept going on until Feb 16th (bear in mind no one had the common sense to contact and update me/ or even follow up on the issue/compliant rasied) Now I want to leave the contract the are telling stories and moving me from pillar to post. Alos noticed that each time I called and complained NO STAFF LEFT NOTE so that someone else can follow up. Today is 15th March 2022 and am still trying to get out of broadband that stopped working since the 16th of Jan 2022. Now, they are asking me to pay more than £100 for a service I have not used for over a month!. Am email states I should receive compensation of £8 every day and still not received this. Virgin Media is always attaching connections to BT Lines as they do not have their own, so when issues arise that struggle to fix!