Cut my landline without telling me,six months later they say case is closed.When I flipped out they sent rude engineer who agreed they'd failed to reconnect after 8 visits and tried to bully me into having phone plugged into router instead of cable .I explained that would involve having the phone on the floor under a table and I preferred to use the socket and was told virgin was planning to force all customers to go the router route in September 2022 .Fairytale.He just couldn't be bothered to do the outside repair.No idea what happened next because he stormed off A truly useless company.Internet and TV constantly malfunctioning,prices rising .. Avoid