Don't go with Virgin Media. Just don't. The customer service is the worst I've ever come across. Everything went wrong. After our modem box went wrong a year ago, they did everything except provide us with a new one. Nothing helped to repair the fault. WiFi is awful, slow and you can't get it at the back of the house, despite them sending us pods to correct it. I did note that Virgin do not guarantee their WiFi. Broadband is fine if you are cabled, but who cables their equipment these days? The TV service is getting worse, channels cancelling every week. So after a year, we cancelled. Even that went badly. They sent us a bill for a landline only service, which they said we'd signed (we hadn't). So that was another hour on the phone, including one cut off. If they can't sell you anything, then they cut you off. It happens too often to be an accident. Their online live chat, isn't. You're told to contact them on What's App instead. They don't have an email on which you can contact them. They want their kit back, which is fine, but none of the links in the email they sent (twice) worked. I've sent for a pack to return the stuff, but I'm not holding my breath. Don't do it. You'll be sorry if you do.