By far this is the worst company I have ever encountered in my life! Not only they're unprofessional, their customer service is ridiculous and they're STEALING MONEY from their customers! I have been virgins customer for a year and when it came to moving homes and closing my broadband account the whole process was a pain since day one! Not only my account hasn't been closed for a YEAR at this point, but I've lost over £500 due to direct debit collection that should not take place!!! After months and months of trying to solve the issue with customer service, who for most of the time was rude, unprofessional and arrogant, I still have an open account, and payments are still being taken off my bank account for services that I don't use anymore! This action is illegal and I shall speak to my lawyer at this stage, as no one in virgins company wants to admit to a mistake and return me my money that they've been stealing for a year now! DO NOT SIGN ANY CONTRACTS WITH VIRGIN! DO NOT RECOMMEND!!!