It started with poor Wi-Fi, customer services verified this but refused to repair it instead they said I would need a new Wi-Fi extender at £5 per month. When we came out of contract on the 13th January we rang to cancel. We were met with some stupid high prices to stay but we said no. A CS advisor rang my wife on the 17th Jan offering a reduced rate which in fact was much more than the original contract. We said NO. However by the 16th feb the services were still live. When ringing CS it was found that apparently we were back in a new contract. It is now 28th march and we have had several bills for services despite the equipment being sent back to virgin. Unable to get a satisfactory conclusion. Wish me luck…. Please do not use Virgin, I will never use this debacle of a company again..