My friends all refer to them as Vermin Media, which I agree is entirely appropriate! I concluded that they are the worst, most expensive "service" imaginable. They were charging £100 per month at the time I left, for internet, landline phone and TV with the discovery etc. pack. So many channels on the TV kept going pixelated to the extent of being unusable. The WiFi kept going down, sometimes multiple times per hour, to which the customer "service" suggested it was being interfered with by other WiFi routers in the locality which is utter rubbish. I left them some months ago. I am now with Zen Internet. There is too much to put here about my experiences with the virgin empire in general. I have made a web page with a full write up at https://www.thefletchers.net/leavingvirginmedia.html