No interest in helping to solve any issues whatsoever, I'm actually shocked how untrained the assistants are, absolutely 0 communication between them, transferring you from one to the other with them having no idea why you've been sent, having to repeat yourself over and over yet all you ever get is excuses and false promises. Spoke to a Scottish lady called Linda, somehow she was the only person we could get hold of through the phone every time we called, absolutely shocking disgusting rude arrogant attitude, she kept talking over us no matter who called, me my daughter or my son in law, even refused to give us her last name saying she's the only one who could put a complaint through. I am trying to get a disciplinary action against her to fix her gross attitude and will go above and beyond for causing me so much stress and hassle while dealing with my brothers death in Ukraine. Will definitely not choose virgin media in any form in the future, AVOID THEM AT ANY COST!!!!!