Undoubtedly the worst customer service in the world! After an ‘engineer’ lied and emis-sold a contract to me; I spent 4 hours trying to cancel the contract within 30 minutes of taking out contract to be told I can only do this via calling the one team that can only be contacted via phone. Living abroad, I can not call the number yet agent, supervisor and manager all tell me to call the number despite my explanation that I live abroad and can’t. Left waiting on chat by the manager for 30 mins each time to fail to give me any solution. The worst service ever! They can see the lies through the chat history but still fail to take action to resolve the issue. Lied to by Anthony. Junwill, Arah and then manager Josh over the space of 2 hours have all failed to give a resolution. Last response from Josh was 20 mins ago, 3 of my messages read by him and still no response! Spare your mental health and stay well clear!
2 years ago
Virgin Media has a
1.2
average rating
from
2,353
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.