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Cheryl
Undoubtedly the worst customer service in the world! After an ‘engineer’ lied and emis-sold a contract to me; I spent 4 hours trying to cancel the contract within 30 minutes of taking out contract to be told I can only do this via calling the one team that can only be contacted via phone. Living abroad, I can not call the number yet agent, supervisor and manager all tell me to call the number despite my explanation that I live abroad and can’t. Left waiting on chat by the manager for 30 mins each time to fail to give me any solution. The worst service ever! They can see the lies through the chat history but still fail to take action to resolve the issue. Lied to by Anthony. Junwill, Arah and then manager Josh over the space of 2 hours have all failed to give a resolution. Last response from Josh was 20 mins ago, 3 of my messages read by him and still no response! Spare your mental health and stay well clear!
2 years ago
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Virgin Media has a 1.2 average rating from 2,353 reviews

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