Horrendous service The issue occurred on 03/05/2022. To explain in more detail I have been miss sold an O2 Sim card contract with out knowing and £12 has been taken twice from my account. My Virgin bill does not say I have a Mobile sim contract with O2 but Virgin Media automatically signed me up without my authority and used my account details to set the direct debit up. Unacceptable and I wish to cancel my whole contract and a full refund of everything. I've never experienced anything like this before and I changed from Sky to Virgin Media on the bases that the service was a whole lot better along with Customer service. When I tried to explain this to a customer service agent direct with Virgin Media (The guy had no interest in helping and said I had to speak with O2, but that's not before he started talking with someone else and making some weird noises down the phone, then hung up) I called O2 and they said that they could cancel the account but would need to confirm a security code that would be sent to my email address, that email never arrived. This resulted in a 2nd phone call to O2 and again the same thing happened, O2 could not confirm the email address on the so-call account that was set up. The agent then put the phone down. (I suspect that a random email address was set up and using my account details for the payment) This meant that Financially I'm now out of pocket, the stress and time waisted, along with having to sort something out that was never my problem, rude customer service from both Virgin Media and O2. I want a full refund asap In order to resolve my issue I would like you to Cancel my contract with a full refund with everything paid so far and also the refund from the contract that was set up with O2, So far £24 has been taken from my account via a direct debit with O2. absolutely disgusting and pure service. I want answer