Absolute travesty to deal with customers service at Virgin Media, if there was a minus valuation I would have chosen it. Sooooo stressful to deal with virgin services. One of the worst I have ever experienced, EVERY TIME, not just a one off. Forced horrible music to listen to, ages to answer, crackly line considering it is with a communication company. The very scandalous issue is that a 30 days notice must be given by the customer to cancel or carry on with the contract, even if the contract comes to an end of its date naturally. Virgin will carry on charging customer at a HIGHER rate than was paying during contract time because the discount has ended. This is even despite a pre arranged contract was signed with virgin before the end of current contract. But the new contract must have been signed before the 30 days notice arrives, otherwise the more expensive charge will apply regardless of the new contract.