No signal for 8 days now. Reported fault on 1st day. Cable cut by council workers. Engineer came out 3 days later to confirm no signal. Then on same day an engineer stood where council had been working to remove a tree for 20 minutes and left. I phoned Virgin that evening to find out what’s happening and decided while I was on the phone to Retentions to up grade and get a better deal which saved me £62 a month. The person I was speaking to said the engineer would be out 3 days later. I received a hub 4, engineer turns up and says there is no signal. I said have you not come to fix the line then? He says no. He makes a few calls and emails and informs me it will be repaired the following day because we are priority as all 3 services are down. So on that day I called Virgin to confirm and they say they have no records and that it will be done in 3 weeks. Not acceptable, I’m off to another supplier if it ain’t sorted by the end of the day.