Just terrible, every step of the way. DO NOT USE VIRGIN. Annoyingly I am trapped in contract with them across 5 houses. - They charged me £100's each month for a calls on a phone line we never had (never got that money back) - I continually give them direct debit details, they keep not taking payment then charging me £50-£100 fine for lay payment each month despite it being their fault, then they disconnect my Internet out of hours so we have no internet and can't resolve it until they open the next day which takes hours of time calling - Signal often appalling and customer service not existent - It took 7 months to install our internet in our latest property, with promises each month it would be installed