Took out a deal to start on 26th November 2022 now 6th December,no one at virgin knows where my router is or when its going to be delivered,phoned customer service at least 10 times got through to people who can't speak English,terrible service,I was with them for 10 years no problem,but now all I want is broadband,anybody would think I asking for a( kidney)they tried to give me the number of the delivery company to I could find out myself where the router has gone,appsolutley ridiculous,come on Richard sort out out you firm so other people can get on with there lives instead of sitting on phones for hours and having to bad revues