NEVER USE VIRGIN MEDIA Virgin Media has to be the WORST company I have ever come across or had the misfortune to deal with. They can not provide the service I am paying for, for almost 1 year now and refuse to do anything about it. Customer support is nothing other than abuse. Reps are rude and lie, continually slam down phones on you or if you are "lucky" you get passed on to another department and another clueless yet rude rep. The only people that can do anything are "Managers" but you can not speak to them as "They don't take incoming calls" and they NEVER ring you back as "They are very busy". I have been waiting for over 6 months for a call from a Virgin Media Manager. I cant cancel as I have to get approval from a manager. I cant get a status update on the ongoing system outage in my area which is affecting 50% of the area because ALL managers are too busy to make a call or send an email. Disgusted with this treatment and they wont even let you leave. I have initiated legal and will follow this through. PLEASE NOTE I strongly recommend Virgin Media customers experiencing despicable service report this to the industry regulator : cedr.com / consumer / cisas