Broadband is shockingly intermittent and does not reach the whole house. They are of no help when trying to resolve the problem; "turn off and on again" being the only engineering service they provide! Customer service is atrocious, they used to be very good years ago but they are now THE most annoyingly frustrating company to deal with. Endless options on the phone with take you around in circles, when you finally speak to someone (nearly and hour at its worst) they are not the correct department and so off we go again. Constant (and I mean relentless) daily harassment to buy a mobile phone or to upgrade.