We live in London and we have been experiencing loss of broadband consistently on a daily basis since July 2022. When calling we were notified. Y an automated message that the company had identified an issue on the line and the engineers were on site to fix it. This message has been repeated to me every single day. Every day we would experience loss of broadband ranging from 15 minutes to a couple of hours. Given it was not a full loss of service for a day, we were never given compensation for the lack of service. But the reality is that it was impossible for us to work from home, we had to use our mobile phone to provide internet connection while working and we also bought a pod from another provider in order to have alternative internet as otherwise it would have been impossible for us to hold a full conversation. Literally every phone call longer than 15 minutes would fall and would take 30 minutes to get back online, meaning that I always had to use other means for phone calls not to be fired. Despite various complaints, the client service team never acknowledged the issue, they just answered standard questions saying that the issue was being solved, which was never true. Ultimately I closed the account, but I would not advise anyone to use them for broadband and it is extremely unreliable and there is no service nor willingness to solve issue and speak with clients.