I know people will think only upset customers tend to leave reviews but I do need to share my experience with there customer service which has been disastrous. I applied for a house move back in November and was offered a £22 monthly fee for the broadband only service, along with a complementary wifi pod. The £22 fee was to be achieved by applying a £25 credit to a £47 monthly bill. The agreed moving date was 6th January. Below a list of all that has gone wrong to date: - they disconnected my original line on 6th December. I do not know the reason til this day but suppose they just mixed up the dates. Anyway it took me a week to get my line back with no internet in the meantime - I am now getting billed the full £47 a month with no sign of a credit. I have spoken to them about 5 times about this issue - always get apologies and promises that it would be fixed but it has not been to this day - likewise, after a month in the new property i am still waiting for the wifi booster. The agents I spoke to over the last couple of weeks all promised me it was on its way to me but the one I spoke to today admitted that the booster was never order. So they basically lied to my face. They know want to charge me £8/month for the booster, possibly taking my monthly bill to £55/month instead of £22 as originally agreed - I have spent countless hours arguing with them with no progress made on either issue. No one takes ownership on their side. The moving team blames it on the retention team who blames it on the wifi team. It is ridiculous. - they never send any written confirmations of your conversations. They promise it's all noted on my account but half the time the next agent admits the notes are incomplete. It's basically your word against theirs - i have now passed the 14 day cooling-off period which, I suppose, was their objective to start with. They mess you around promissing all sorts of things until you get to that point and then they just deceive you and say you have to pay a disconnection fee if you're not happy and wish to leave I will file a complaint with the Ombudsman now. Hopefully people will ready this review as it is first hand, real experience and in my life i will never ever use Virgin Media again