Poor customer service and old technology I was up for renewal and Virgin won't warrant the new customer deals, even after being a customer for almost 6 years. Virgin wanted almost double the price for the same deal they give to new customers which I felt was unfair. The router they provide is ancient, a Hub 3 released way back in 2016 which doesn't even have the newer Wifi 6 band so you can't even get up to the rated download speeds over WiFi once you leave the room where the router is placed. Customer service is also poor, good luck to anybody trying to resolve issues as it takes days and sometimes over a week to get any helpful response. I have had many issues over years including downtime and failure to apply a credit even after calling numerous times and being promised a credit it still never got done. I'd recommend using a provider that uses the City Fibre network as that uses a proper fiber line to your property. I chose Giganet and the speed is significantly quicker at 900mbit and with lower latency, a WiFi 6 spec router is provided which gives a much better signal than the old Virgin router and the monthly price is much cheaper (£30 a month - 12-month contract) than Virgin Media.