I would give this awful, horrible company with its terrible tech and customer service 0 stars if TrustPilot would allow me to. I had the worst experience of my life dealing with a company as a customer from this company, in the second month of my life in the UK. Shameful service and causes shame to the whole country because of this terrible service. I only went with them because I got a referral from a friend, luckily they didn't have any trouble but once they do, I'm pretty sure they'll come here to write a review just like this one. The customer service agents cannot speak or understand English correctly. The agent, who's name I can't remember, who answered my call when I first contacted VM had entered every single piece of my info incorrectly starting from my email address, last name, and even my contact number which is the one I called from. Funnily enough this person had misspelled the Gmail part of my email address as 'gimail' so I did not get any communication from VM after the initial setup of my contract. And when I called them to ask about the installation appointment, I had to call them 7 times to go through and get it set up. Then the installation appointment got cancelled twice. And finally after almost a month, when the installation person came, they explained to me clearly why I couldn't get VM to my property because there's no wiring that comes into the apartment. I live for rent, so I can't allow them to rewire the apartment, so only thing I could do is cancel it. They managed to waste a good part of a month of my life because they couldn't check in advance whether they have the connection to my address which is what they check at the very beginning when someoneasks to joing them. After this whole thing, they again called me and said they're going to reschedule the appointment to do the installation. The person who called this time too had absolutely no idea what went wrong with the installation. What ridiculous system they have in place, I don't know 🤷‍♂️. And then I had to explain everything and said they need to cancel it. I'm still not sure whether they have cancelled the contract correctly or whether they'll charge me for no reason because as I realise now that's how terrible Virgin Media is. My advice and recommendations to anyone who even thinks about going with VM because they give you good deals is PLEASE DON'T!! If at least one simple thing with your connection or contract goes wrong, you'll have a he'll of a hard time getting it fixed. There are other companies who offer the same services but a bit expensive, but I would highly recommend you go with them because they have so much better service. Finally what I did was I found a good deal for HO online and applied to it. The only reason I didn't go with them in the beginning was because VM was a lot cheaper but ultimately I had to pay the price for choosing a cheap company like VM. I got everything setup online through HO's website and got the connection set up in literally 2 minutes.