We had technical problems. Three sets of engineers came at various times but the issue is apparently on the street. The engineers were fine but Virgin communications are terrible. Hours and days going in circles, talking to bots that keep asking the same questions and don't listen to what you have to say if your issue doesn't fit into a preset question and answer framework. The long and short of it is that we have had no TV service since December (=3x months). I made several complaints, and argued we should be refunded to months of no service - Virgin eventually responded by saying they'd as a 'goodwill gesture' waive a month.. but still no service. When contacting them to say we're switching provider, surprise surprise, they show interest. It's very frustrating as a customer - VIrgin are very good at running a 'shop front' but once you're in ... oh boy - and it must be very frustrating for the Virgin staff who presumably have to operate in a thankless firefighting mode.