Avoid them at all cost, cost being the key word here. I signed up to virgin 2020 when they were offering anyone new a half price for a certain package, this seemed great at the time so went for it. Not once have I ever paid the discounted price. Every single month they took out the full price, and I messaged their WhatsApp which was easy and they would credit my account. This went on for months. I eventually made a formal complaint, which then took so long for them to sort because they wouldn't issue a refund, that it went through to small claims. Where they credited my account what I was due. And rather than charge me the discounted price as you logically would. They charge me the full amount and then immediately credit me the difference so I'm still getting charged the full amount. All because they refuse to give refunds. For such a big company you'd expect it to be miles better than it is. Just avoid this lot no matter what. I'm off to Vodafone for double speed at half the price!