I concur with the many complaints about customer services - incompetent, dysfunctional, vindictive. When I tried to cancel, due to a move, they kept delaying and avoiding confirmation of the cancellation, moved through various departments, had me explain the situation all over again, repeatedly trying to find out where I was moving to whilst ignoring everything I told them (eg that I was selling a house, not moving, and did not need a replacement service) - basically high pressure selling by incompetents - they acted as I'd imagine loan sharks would. Looking at various review sites, this is clearly a massive problem - what are the bosses thinking, allowing this to go on?