MUST READ BEFORE YOU CONSIDER THESE LOT If I could rate them zero I would a) signed up to them and was told an engineer would be round on X date between 10am and 2pm - took the day off work....got a call at 2.05pm saying the engineer could not attend b) we rearranged it, to Monday - took that time off work too - again, engineer no show c) I tried to cancel my agreement within the 14 day cooling off period (actually after 2 days) - they created about 100 barriers to stop me...each person telling me I had the wrong department, and then they hung up d) finally spoke to 2 separate people to confirm that my 'contract' was cancelled and I owed nothing....then I get an attempted direct debit 30 days later e) then I call again and they apologise and confirm it is cancelled and that I should not have got the bill f) more than a week later I get a threatening letter saying I owe them money (I allowed for sufficient time to pass after point e....so basically they took no notice) So now....I am being threatened with court.....honestly cannot believe this. Genuinely - I work in tech and finance...and its very clear they have deliberately created tech and systems and processes to con customers. I am sorry. This is a fact. I've looked through the whole customer journey and it is geared towards ripping people off