I've had Virgin Media broadband for a year and it worked okay. Sometimes it would disconnect, so it wasn't great. But when I cancelled my account after moving out, they bombarded me with calls for days and days. Also, they didn't clearly write in their cancellation email what my last bill was - I am now being billed incorrectly and have no proof of that phone call. They have terrible customer service, and the constant phone calls about why I cancelled did NOT stop after I picked up and answered their questions, instead, other people continuously called me with the same questions. So not only have I been billed incorrectly, I can't officially complain because they've cancelled my account. Throughout my contract with them, they have been useless. I wouldn't recommend them to anyone.