READING THE REVIEWS I AM SURPRISED THEY ARE STILL GOING-THEIR CODE OF PRACTICE POINTS ARE, AND ARE VERY NECESSARY TO BECOME AN EMPLOYEE:- 1. ANSWER THE CALLER AFTER THEY HAVE WAITED FOR 20-30MINS - MAYBE 2. MAKE SURE YOU CUT THEM OFF AS OFTEN AS POSSIBLE 3. TALK IN LOW TONES AND NEVER MAKE YOURSELF CLEAR 4. ENSURE THAT YOU NEVER PROVIDE THE SERVICE THEY PAY FOR 5. TAKE MONEY FROM THEIR ACCOUNT THEY DON'T OWE 6. DO NOT SUPPLY ANY ADVICE OR COMMUNICATIONS TO ASSIST 7. ALWAYS KEEP INSINCERELY APOLOGISING 8. BE PROFICIENT IN GASLIGHTING/MAKE THEM REPEAT THEMSELVES 9. HIDE THE PHONE UNDER A PILLOW, PICK IT UP EVERY 20 MINS PRETEND YOU HAVE HEARD ABOUT THE ABYSMAL TREATMENT BY VIRGIN AND PATRONISINGLY SAY, YES, YES, YES TO EVERYTHING 10. KEEP YOUR FINGER CROSSED WHEN YOU ARE LYING TO THEM AS THAT IS OKAY WHEN YOU ARE LYING AS THIS EXONERATES YOU IF YOU CAN COMPLY WITH ALL THIS YOU WILL MAKE A GREAT MEMBER OF THEIR RUBBISH COMPANY