Most horrible customer service i have ever talked to. (Or tried talking to) I have no access to my online account, have a 50 pound credit, can't call them because supposedly i have an outstanding bill (which i don't as have yet to receive my first month's bill). The only option for me is chatting with them, which puts you in a queue. If you get lucky after a couple hours, somebody answers. You explain everything to them and they'll tell you they call you when its solved. Doesn't happen.. you try again, explain again. Give them all sorts of proof. They are trying to deny you your 50 pound credit. They happily say ah end of day ill transfer you through...