Dealing with this company loses you the will to live. This is moving house where going through everything the agent just failed to action the move. Then another phone call which took over an hour in total. I am now being bombarded with messages on the return of the equipment whilst I’m still awaiting the packaging. I’m now unsure whether packaging is needed although I have given an address to where it should be sent. I can’t stand the thought of another hour on the phone. Appalling customer service, why is it you just can’t get through and speak with someone without having to go through many selections and ending up with a pre recorded message which just ends as it did with me when I selected billing. I was trying to find out about a £7.50 late payment charge when the bill is always paid by D.D. I’ll live with the charge, not worth pursuing, wrong though