MOVING HOME. We we're supposed to move on 02 Oct 23 which was scheduled with Virgin Media through their website. Later on, I requested for rescheduling of moving home on the 30th of Sept. Which was also done via Virgin Media website. As per chat conversation it was authenticated. We waited and still waiting for the personnel to arrived but to no end, so we have to que for an hour just to have a live conversation on the phone. Guess what, it says my request was not on the list, so the online person (call centre) suggested to pass me on the other phone number because she wasn't trained for this moving home request. Again, another hour and no live conversation was happening. I had to cut the phone line coz an hour waiting is really really annoying. I have to call again the following day. It's very disappointing and to think that they are very very good in marketing but when it comes to issues like these, they just don't care knowing that we're stuck with them until the expiration contract ends.