I have just left and joined community fibre. My partner died and I needed to sort out my new package which was £20 more than before and I simply could not get hold of customer services. They may have ok broadband but it simply isn't worth it for the quality of the service. They are unhelpful, you have to wait hours on the phone to speak to a person and unless youre leaving....it takes even longer to speak to someone. The second I let them know I was leaving I got emails back and people spoke to me but by then I'd already sorted my £19 broad band for the same level of broadband which is £25 cheaper than Virgin offered (with no perks and terrible service). I wouldn't recommend them or use them ever again. They are truly the worst company I have come across....protect yourself and just go elsewhere.