Have had virgin broadband for 18/12. At the start no coverage in back of 3 bedroom house. Poor speeds far below what was advertised. Had to phone numerous times and eventually engineer came in. Changed router and this did help. When contract ran out, Virign doubled the charge per month. Would not refund. Moved to Community Fibre broadband who gave faster speed for less and advertised to increase monthly charge by £2 once out of contract. I think Virgin is a dishonest company. It attempts to keep customers by charging excessive amounts out of contract, promising to only refund the excess charge if you stay with them. In reply to Virgin reply and update: Those that read these reviews will hopefully ignore the corporate apologies that Virign issues and recognise them as yet more dishonesty. Rather those that read these reviews will see what customers say. i.e. that Virign is a dishonest company who sets out to retain customers by subjecting them to disgusting increases in broadband fees that are only capped is you stay with Virgin. In my case Virgin refused to refund the fee hike. BE AWARE because after leaving Virgin (which I don't regret at all), they threatened to send me a bill for £65 unless I returned the router which was part of the package when I joined. Disgusting dishonest company that is not at all embarrassed about its deceitful conduct and intentions.